Current Services Queue, October 2020

under construction – last updated 10/05/20

I update this page regularly, though not daily. Still, it can give you a general idea for where you are in line for responses or services.

A Note About Communication :

The best way to get in touch with me about a product or service is always via email. You can send an email to karmazain@gmail.com or to seraphinstation@gmail.com. You can also use the contact form at seraphinstation.com. 

The worst ways include using the messaging/DM or commenting functions at any third-party social media site. Read more in the “footnotes.”[*]  

Readings and Consultations Queue:

  • AS [S1016] – working
  • MBW [091520A]
  • JN [S1029]

Light Settings Booked or In Progress:

  • BG [100120]
  • St. Peregrine pro bono community light, 1st week of October 
  • CFS (COVID Fucking Sucks) Steady Income donation-based community lamp for Oct
  • ES [S1017]

Please note, per your booking acknowledgment, that community and donation-based light setting services do not come with individual reports.

Light Settings Complete/Reports Owed:

  • MPL [S1020]

Altar Work Booked or In Progress:

  • MB [092120]
  • JWP [100120A-504M]

Altar workings booked or in progress, including special light settings or series that are arranged via contract, are not tracked in any detail here. There’s a great deal of variation with how reporting works and what it involves depending on the situation and contract, and I don’t want to publicly post a lot of details here. But you should have access to the client calendar through Google Calendars, and you can see the status of your altar work there. All details about start/setup, completion, etc are contained in your client contract, though. If you have more questions, please ask them by responding to your booking acknowledgment for your altar work/contract invoice payment.

If it’s been 72 hours (three business days) since you paid your altar work invoice and you have NOT received the invitation to the client calendar, first go into your Google Calendar and see if Karma Zain’s Client Calendar is showing up in your calendars pane on the left. (Make sure you’re accessing the calendar belonging to the email address associated with your Paypal payment account – that’s the email I invited you with.)

If it’s not there, please do write and I’ll look into it. Check your trash and spam folders first, though, because you might have mistaken the email for junk mail since it’s sent by Google Calendars on my behalf.

 


 

[*] How communication/responses work.                           

When a form is submitted through the website, I get a notification in my email inbox, but it also sends a copy to my customer management software, which then creates a new ticket and prioritizes it as important/new/unread in my CRM control panel inbox. That way, photos and petitions for things like mojo bags and altar work get matched up to their already-existing orders ASAP and cannot possibly get miscategorized as spam and lost.

That means every time you submit anything via a form on the website, you’re creating a new ticket. This is exactly what you want to do if you’re sending info via an intake form for something like a mojo bag, light setting, or other altar work service. But if your query or comment actually belongs or refers to an existing conversation we’ve been having via email, you’re going to slow me way down on answering you, because relevant info I need won’t be associated with this new ticket in the system. So I have to find the rest of that conversation first by hunting through my inbox. This is really not ideal for either one of us.

So it’s best if existing/ongoing conversations all fall under the same email subject line as much as possible (which in case of consultations or altar work will be the thread instantiated with your latest order or invoice number). If you send a response in a different thread and do not follow the directions for contact about your case, your response will not turn up flagged as needing my immediate attention, and your message will go into the very large pool of random or new inquiries that I will respond to only after I have responded to the current things that need my immediate attention.

Why you shouldn’t use FB to contact me: If you contact either of my FB pages, as a FB business entity I am bound by strict rules about how I can communicate with you. They include a time limit for me to respond, and it’s (much) shorter than my published average turnaround time for new responses. And it pays no attention to weekends or holidays. So I won’t always get your message before the cutoff point, and I cannot respond to you after the cutoff point unless you left me an email address so I can email you directly. Saves a lot of trouble if you just email me directly in the first place.

Plus, if you give me info/details there but go on to book a service or order a product, you’re going to have to retype all the info you mentioned via messenger once there’s an order/service involved anyway. It saves time and trouble and headaches if you please, please use the contact form at the website instead of messenger.

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